Serviced Office operator Avanta has revealed the latest results of an independent survey of companies based at its business centres which has shown that the serviced office company has further improved its levels of customer service!
Avanta commissioned Accelerator Solutions Ltd to undertake regular surveys of companies based at its portfolio of business centres across London, the Thames Valley, Manchester and Edinburgh. The latest survey took place between October 2008 and March 2009, eliciting responses from 142 companies.
The top three reasons why clients initially chose to base their business at an Avanta serviced office were location, quality of workspace and value for money. However, the survey revealed that once established in the workplace, it is the attitude and quality of service support which from the Avanta team which makes the real difference to their business.
An overwhelming majority of 94% of clients surveyed said that their expectations were either met, occasionally exceeded or frequently exceeded. Furthermore, Avanta scored an average of 8.5 out of 10 when businesses were asked to rate their overall satisfaction, intention to retain occupancy and recommendation of Avanta to other companies. In addition to assessing client satisfaction, a further survey also ascertained satisfaction among Avanta’s staff. The survey enjoyed a 76% response rate, representing an increase of 2% on the previous year, with 112 Avanta staff across the UK engaging with the process.
Staff identified relationships, teamwork, career development and a stimulating role as the really important things to ensure job satisfaction. As an employer, Avanta scored very highly against all this criteria, with overall motivation in the workplace improving on the previous year. 97% of staff are either ‘very proud’ or ‘proud’ to say that they work for Avanta, with career development seen as the most important benefit to working for the company.
Avanta was recently recognised in a prestigious national poll, undertaken by the Sunday Times newspaper, as one of the UK’s best small companies to work for. The poll compiles the views of some 35,000 employees who fed into the survey and is the most comprehensive study of workplace opinion and engagement of its kind.
David Alberto, Avanta’s Managing Director, said: “Our clients and our staff are Avanta’s lifeblood, and without either our business could not function. To receive such overwhelmingly positive endorsement from both parties is hugely encouraging, and I’m particularly pleased that clients have highlighted the support of the Avanta team as critical in helping improve business performance of the company. It demonstrates that renting the physical office space really is the tip of the iceberg when entering an agreement with Avanta.“
Jill Jackson, Avanta’s Director of HR and Training, said: “A happy and motivated workforce is essential for any successful business, and we’re delighted that our team are responding so well to the Avanta philosophy, from which our clients are clearly reaping the benefits. We are passionate about our training, both our bespoke in-house LEAP programme and ICS (Institute of Customer Service) and it’s great to see that both staff and clients view the benefits highly.’
For more information on Avanta’s Business Centres across London and the UK, and to arrange viewings call 0800 085 5050