After four weeks of voting serviced office operator Abbey Business Centres is pleased to announce the winners of its annual ‘Best of the Best’ Awards. The awards are voted for by office clients and colleagues at Abbey’s 13 centres across the UK and recognise individuals who have gone ‘above and beyond the call of duty’. This year a record-breaking 680 nominations were received and 93% of Abbey’s employees received at least one nomination.
Abbey’s Manchester office scored a hat-trick, netting 3 of the 6 awards. Lynne Garlick (seen opposite) was voted ‘Best Centre Manager’ and commented: ‘I’m thrilled to have received my own award but I’m even more proud of my team who go out of their way each day to ensure our clients receive the highest level of service’.
Lynne’s deputy, Karen Bray received the ‘Best Assistant Centre Manager’ gong whilst receptionist Natasha McLoughlin completed the hat-trick by scooping the ‘Best Customer Service Co-Ordinator’ award.
Lee Stoddard from the Edinburgh office took first place in the Business Development Manager category whilst Kathy Malaney from the Glasgow office received the ‘Best Newcomer’ nod.
The final award, ‘The Best of the Rest’ is open to all staff who do not fit into the other categories – this includes housekeepers, estates, IT, HR, marketing and finance teams – and the winner is Sharon Wild, Abbey’s peripatetic Operations Manager.
Julie Grieve Abbey’s Managing Director commented: ‘Having read all the nominations from across the UK I am extremely proud of all our staff who continue to deliver exceptional service through these tough economic times. Now more than ever our office clients expect value for money and it’s evident that they also value the level of service our teams provide, day in, day out.’
Julie continued: ‘This year Abbey introduced the industry’s first and only customer satisfaction guarantee – our competitors thought we were crazy but these results go a long way to prove our commitment to quality. Yes you might find a slightly cheaper office down the road but that will be reflected in the state of the facilities and the level of service provided. Abbey has always had one of the highest client retention rates in the business and on these results I am confident that will continue.’
All winners were presented with a certificate and bottle of champagne by a member of Abbey’s senior management team.