April – Blog from a Serviced Office Tenant.

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Each month we will be following 2 companies, both sharing their highs and lows and everyday business challenges, as they describe any issues or problems connected to their office any and the choices and solutions they come up with or are presented with.

The companies will remain anonymous as we want an insight into their office situation and not create a branding or P.R. exercise for them. Both are SME’s, in totally different industries where one company has decided to lease their own offices and the second is in a Serviced Office.

This is the post from the Company in a Serviced Office – they will be posting every month. We hope you enjoy the insight……………

Dear Readers

With the Easter break now over and having had a little taster of some summer weather last week it looks like we are making strides towards the summer. I know summer is coming because there is a flourishing hosta in my garden which is already being annihilated by slugs. For non-gardeners and really young people then please google hosta. It is a really nice plant to have in your garden and your mother would love one too.





Editor’s Note: I’ve spared you the effort of googling, a blooming great Hosta!






Here at the serviced offices we get the benefit of the sun all day.  When the sun decides on making an appearance it bears down on the building moving from the south east through to the western side, which is where most of the office windows are. The mood in the building is generally more summery. The tenants are dressing more summery. One or two overzealous tenants have been seen wearing shorts, but thankfully no flip flops have been seen on the premises yet.

There is talk of organising a lunchtime jogging session. We have the benefit of a shower in the building and Cagney, one of our administrative heroines, is quite keen on fitness and has mentioned more than once to anyone prepared to listen about the convenience of doing some exercise in your lunch hour so it doesn’t impinge on the rest of the day.  It sounds like a good idea but when the lunch hour arrives I am weak and like many ordinary mortals I will start to think about food.

The point I want to make in this month’s blog is that there is no quashing Cagney’s general enthusiasm to engage the occupants of the building in any way possible. I have rather taken it for granted but there is a steady continuum of emails inviting the tenants to one thing or another. More recently I have also noticed that the girls, Cagney, Lacey and Stacie are our eyes and ears to the outside world. Without any prompt whatsoever all the tenants are made aware if there are any major happenings outside the office which may affect our journey home. For instance last week there was an unfortunate accident on the main road requiring all tenants to exit the building from one direction only as the main exit route was temporarily closed off.  All tenants were informed by email and were therefore able to anticipate the inconvenience. It’s interesting how this small team of individuals have in some way created their own unique model on how to provide a complete service for the serviced offices. They are not following a manual of rules and guidelines created with a corporate ‘one size fits all’ approach but rather they are formulating a code of behaviour which they perceive to be what the tenants will appreciate. The service is more tailored and designed to meet the needs on the basis of their understanding of the tenants and not prescribed rules set out by someone ensconced in a Head Office somewhere.

This is quite a refreshing thought when you think that more and more retailers and companies we come into contact with on a daily basis have set procedures with little or no room for initiative or imagination. The reality of the corporate world is that it is eroding the owner-managed businesses of the world. The serviced offices we occupy are not owned by a landlord with a particularly corporate mentality and our administrative team is therefore left to utilise ‘initiative’ and respond to the needs and exigencies of the tenants. For this reason there is respect and a degree of harmony….subject to paying your rent on time!

I think tenants are people and not commodities and I really like the fact that on a day to day basis we are all treated respectfully and fairly.

My closing thought for non-gardeners: I would suggest you start by growing your own chili plant. It’s just about the right time of year if you get your skates on and it will even grow in your office if it has sunlight.

All the best.

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